Frequently Asked Questions
Everything you need to know about the next generation of robotic mowing.
How does the Segway Navimow work without boundary wires?
Navimow uses EFLS (Exact Fusion Locating System), a high-precision GNSS positioning technology that utilizes satellite signals to define virtual boundaries, eliminating the need for physical perimeter wiring.
What happens if the mower encounters an obstacle or a pet?
Every Navimow is equipped with multiple safety sensors and an ultrasonic wave sensor to detect obstacles in real-time. If it senses an object or living being, it will automatically stop its blades and reroute.
What is your shipping policy for heavy garden equipment?
We offer free standard shipping on all Navimow units within the continental United States. Due to the size of the battery and equipment, delivery typically takes 5-10 business days via specialized freight carriers.
Can the Navimow handle steep slopes in my yard?
Yes, the Navimow is engineered with high-torque hub motors that allow it to climb and maintain traction on inclines of up to 45% (approximately 24 degrees).
What is the warranty coverage for my robotic mower?
We provide a 2-year limited warranty covering manufacturing defects and hardware malfunctions. This includes the mower body, motors, and the charging station.
What is your return policy if I am not satisfied?
We offer a 30-day satisfaction guarantee. If the product does not meet your expectations, you can return it in its original packaging for a refund, subject to a restocking fee and verification of usage hours.